General B2B terms and conditions of sale

Applies to agreements concluded from 1 September 2026.

B2B only. There is no automatic right of withdrawal, exchange or return. A valid wrong or defective delivery for which LEFTECH is contractually responsible is corrected without return or handling charges; every other return requires prior written RMA approval and is assessed case by case at actual cost.

Download PDF — last changed on 1 September 2026

1. Identity, definitions and B2B-only scope

LEFTECH BV, with registered office at Harelbekestraat 19, 8540 Deerlijk, Belgium, CBE enterprise number 1013.064.139 and VAT number BE 1013.064.139, email info@leftech.be and telephone +32 56 70 15 76, is referred to as ‘LEFTECH’. The purchaser is referred to as the ‘customer’.

LEFTECH BV is a wholly independent Belgian company. It does not form part of a larger corporate group and is not controlled by a parent company or any other external entity. Its ownership and ultimate control rest solely with its shareholders, with governance exercised in accordance with applicable law and its articles of association.

These terms apply only where the customer acts in the course of its business, trade, craft or independent professional activity. By placing an order, the customer confirms that professional purpose, the accuracy of its business details and the authority of the person ordering to bind it. LEFTECH may request evidence of professional status and reject an order before acceptance where that status cannot reasonably be verified.

2. Application, prior availability and priority

These terms apply to every quotation, order, sale, delivery and related service by LEFTECH. They are made available before the contract in a form that can be saved and printed. The version identified when the order is accepted governs the contract.

Individually agreed written terms take priority. Next in priority are the order confirmation, including any product-specific terms or Incoterm stated in it, and then these terms. A manufacturer or supplier term binds the customer only where disclosed before the contract and only for the relevant product.

LEFTECH expressly objects to the customer's general or purchasing terms. A deviation applies only when expressly accepted by LEFTECH in writing. Revised terms apply only to future contracts.

3. Quotations, orders and contract formation

Catalogues, websites, stock and price indications and quotations are informative and do not constitute a binding offer unless a quotation expressly states a validity period and firm commitment. A customer order is an offer to purchase.

A contract is formed only when LEFTECH accepts the order in writing or begins performance in a way that clearly communicates acceptance. An automated acknowledgement confirms receipt only unless expressly identified as an order confirmation. Before acceptance, LEFTECH may verify professional status, creditworthiness, availability and feasibility and may reject the order.

Changes or oral arrangements bind LEFTECH only after written confirmation. Obvious clerical, calculation or publication errors may be corrected before acceptance.

4. Product information, advice and selection

Images, colours, dimensions, weights, performance, compatibility, stock, lead times and other product data are provided with care but are indicative within normal commercial and manufacturing tolerances unless a feature is expressly guaranteed in the order confirmation. Non-material manufacturer changes are permitted where function and safety are not materially reduced. LEFTECH will obtain the customer's consent before supplying a materially different substitute.

The professional customer provides complete and accurate application data and remains responsible for product selection, compatibility, risk assessment, installation, use and compliance with the latest instructions and law. LEFTECH advice is given on a best-efforts basis and constitutes a result or fitness guarantee only where LEFTECH expressly confirms this in writing.

5. Prices, packaging and quantities

Prices exclude VAT, taxes, duties, packaging, carriage, insurance, installation and other costs unless stated otherwise in writing. Minimum quantities, full pack or carton units, small-order charges and special production tolerances apply only where stated in the quotation or order confirmation.

LEFTECH may proportionately adjust the price of an undelivered part of an order because of an objectively evidenced change, occurring after the contract was formed and before delivery, in supplier price, raw materials, energy, freight, exchange rates, taxes, customs duties or government charges. LEFTECH will give advance notice of the reason and calculation. A price formula or dispatch-date price expressly agreed in writing remains applicable.

Where an increase not already agreed through a formula exceeds 5% for a standard item, the customer may cancel the affected, undispatched line without charge within five working days after notice. This does not apply to goods made or modified specifically for the customer, ordered on a call-off basis or in a non-standard quantity, or irrevocably sourced, where that commitment and price risk were disclosed in advance.

6. Invoicing and payment

Invoices are payable on the stated due date and, if none is stated, within fourteen calendar days after the invoice date. Payment is made without discount. Set-off is permitted only against a counterclaim acknowledged by LEFTECH in writing or finally established by a court, subject to mandatory law.

A dispute about an invoice error must be detailed within eight calendar days after the invoice date. This does not replace a product claim, and the undisputed amount remains due on time. The customer provides accurate invoicing and Peppol details and accepts a structured electronic invoice where required by law.

On late payment, the customer automatically owes, without prior notice, the statutory commercial interest under the Belgian Act of 2 August 2002, the statutory fixed recovery amount of EUR 40 per overdue invoice and reasonable documented recovery costs exceeding that amount. Following notice of a material payment default, LEFTECH may suspend further performance and, for objective credit reasons, require advance payment or appropriate security.

7. Delivery, timing and risk

The Incoterm 2020 and place stated in the order confirmation determine delivery, costs and risk. If no Incoterm is stated, risk passes: for carriage arranged by LEFTECH, on physical receipt by the customer or its representative; for carriage arranged by the customer, on handover to its first carrier; and for collection, on physical handover.

Delivery dates are estimates unless LEFTECH expressly confirms a date as binding. Reasonable partial deliveries and separate invoicing are permitted. A customer seeking cancellation for a material delay attributable to LEFTECH must first give a reasonable additional period for performance in writing. It may then terminate only the affected undelivered standard line, subject to Article 15.

The customer must receive the goods at the agreed time. Following written notice and a reasonable collection or receipt period, LEFTECH may store refused or delayed goods at the customer's cost. Reasonable documented additional transport, storage and presentation costs are then payable; risk passes when the customer wrongfully prevents receipt.

8. Customer cooperation and duties

The customer timely provides accurate specifications, drawings, quantities, delivery information, permits, access and other required cooperation. Before use or installation, it checks suitability, compatibility and safety information and ensures that only competent persons handle the goods.

Reasonable documented additional costs caused by inaccurate, incomplete or late customer information, delayed access or a failed delivery caused by the customer are payable by the customer. LEFTECH will take reasonable steps to limit those costs.

9. Retention of title

Goods supplied under an order remain LEFTECH's property until full payment of the price, VAT, interest and costs relating to those goods. Risk and duties of care nevertheless pass under Article 7.

Until title passes, the customer keeps the goods safe, identifiable and, where reasonably practicable, separate; keeps labels and serial numbers intact; maintains appropriate insurance; and does not pledge or encumber them outside the ordinary course of business. It immediately reports attachment, insolvency or third-party claims.

Where a debt is due and unpaid, LEFTECH may demand return and the customer will cooperate with lawful recovery. This grants no right of unauthorised entry or self-help and does not affect mandatory insolvency or enforcement law.

10. Inspection, transit damage and claims

On receipt, the customer inspects the delivery for identity, quantity, packaging and reasonably apparent damage or non-conformity. Visible transit damage, shortages, wrong items and other apparent non-conformity must immediately be reserved on the consignment note, CMR or proof of delivery and reported to LEFTECH in writing within two working days. The report includes the order and item number, quantity, lot or serial number where available, a clear description and usable images.

A defect that could not be found on a reasonable receipt inspection must be reported in writing without unreasonable delay and, where reasonably possible, within five working days after discovery. Injury, a safety incident or a suspected serious product risk must be reported on the same day. The customer preserves the goods, packaging and traceability data and stops use where necessary.

A late or incomplete report limits a claim only to the extent that LEFTECH is reasonably prejudiced, including through loss of recourse against a carrier, manufacturer or supplier, and the law permits. A receipt signature is not conclusive proof that no hidden defect exists.

11. Non-conformity, defects and warranty

A wrong item, shortage, transit damage while LEFTECH bore the risk, or a proven defective or non-conforming delivery for which LEFTECH is contractually responsible will, after verification, be corrected without return or handling charge to the customer. The customer must wait for return instructions and an RMA where return is required.

Where legally permitted, LEFTECH will select an appropriate remedy: completing delivery, repair, replacement, re-performance or full or partial credit. LEFTECH will provide that remedy within a reasonable time and bears reasonable return costs through its designated route. A specific manufacturer warranty is governed by its disclosed scope and period; LEFTECH may administer it for the customer without reducing LEFTECH's own non-excludable obligations.

There is no defect to the extent damage results from normal wear, incorrect selection or application, accident, misuse, improper installation, maintenance, inspection, storage or cleaning, expired shelf life, unauthorised alteration or repacking, or use contrary to instructions. This Article does not affect mandatory law on hidden defects.

12. Voluntary returns and RMA

A business customer has no automatic right of withdrawal, exchange or return because of changed requirements, an ordering error or another reason not attributable to LEFTECH. LEFTECH may allow such a return at its sole commercial discretion and case by case in writing. No return is accepted without prior written RMA approval.

The RMA states its validity period, shipping method, product conditions and an estimated deduction. Approval may depend on manufacturer or supplier acceptance. Following receipt and inspection, the credit note is limited to the lowest of the net invoice amount, the supplier credit actually obtained and the reasonable net resale value. Actual and documented supplier, cancellation, restocking, freight, collection, inspection, handling, cleaning and repacking costs are deducted to the extent they are not already reflected in that value. No fixed maximum deduction applies.

Unless the RMA says otherwise, the customer bears costs and transit risk and the goods must arrive on time, unused, complete, unaltered, resalable and in intact original packaging. Custom, specially sourced, made, cut, welded, assembled, programmed, calibrated or printed goods, non-standard quantities, opened sealed hygiene, PPE or chemical products, used, damaged, short-dated, expired, discontinued, discounted or supplier-refused goods are not eligible for a voluntary return. Article 11 continues to apply fully to a valid error or defect.

13. Customer cancellation or change

After formation, the customer may change or cancel an order only with LEFTECH's prior written consent. LEFTECH may make consent conditional on compensation for its actual, reasonable and documented net loss, after deducting avoided costs and net resale proceeds. The compensation may include supplier and cancellation charges, work already performed, materials, freight, duties, administration and reasonably foreseeable lost margin, without double recovery and never exceeding the unpaid contract amount.

Goods specially sourced, made, modified, cut, welded, assembled, programmed, calibrated or printed may be charged in full where LEFTECH cannot reasonably cancel the upstream commitment and cannot reasonably resell them. Following full payment, such goods remain available for delivery for a reasonable period notified to the customer, provided delivery is safe and lawful. LEFTECH will take reasonable steps to mitigate avoidable loss.

14. PPE, safety, traceability and recalls

For PPE, chemicals and other safety-relevant goods, the customer follows the latest instructions, storage conditions, shelf-life, inspection and maintenance rules and retains lot, serial and user records where required. The customer remains responsible for its professional risk assessment, employee instruction and statutory employer and user duties.

The customer does not remove or change CE markings, labels, safety information or traceability data, or repackage, alter or combine safety products in a way that may affect conformity, without written authorisation. A suspected serious risk or incident must be reported on the same day; the customer quarantines affected goods and fully cooperates with investigation, corrective action, withdrawal or recall.

These arrangements do not transfer any statutory manufacturer, importer or distributor duty of LEFTECH. Returned PPE or hygiene products will not be restored to saleable stock without a documented safety release.

15. Force majeure and serious supply disruption

Neither party is liable for delay or non-performance actually caused by an unforeseeable event outside its reasonable control which it could not avoid or overcome despite reasonable measures. This may include fire, natural disaster, war, external strike, pandemic measure, government prohibition, cyber incident, energy or transport failure, sanctions, import restriction or serious raw-material or supplier disruption, but a supplier disruption qualifies only where no reasonable substitute is available. Lack of funds and payment obligations for goods already delivered are not force majeure.

The affected party will give prompt notice of the cause and expected impact, mitigate the consequences and resume performance as soon as reasonably possible. Only affected obligations are suspended. LEFTECH may reasonably allocate available stock among customers and deliver the performable part; delivered goods remain payable.

If the impediment lasts more than sixty calendar days, either party may terminate the affected unperformed part in writing without damages. Completed work and non-recoverable costs specifically incurred for the customer remain payable to the extent reasonable and foreseeable in advance. Cost or price changes in themselves are dealt with under Article 5 and do not constitute force majeure, subject to mandatory law.

16. Liability and indemnity

LEFTECH is liable for proven direct loss that is the foreseeable result of a breach attributable to it. Its aggregate liability for all contractual and non-contractual claims arising from one order, regardless of legal basis, is limited to the net invoice value of the affected order. If the insurer actually pays a higher amount for the same loss, that higher amount paid is the applicable limit.

To the extent permitted by law, LEFTECH is not liable for indirect or consequential loss, including production or business interruption, or loss of profit, revenue, contracts, goodwill, data or anticipated savings. The customer must reasonably mitigate its loss. The limitations and defences also benefit LEFTECH's directors, employees, agents, carriers, subcontractors and other auxiliaries in respect of contractual and non-contractual claims, to the extent permitted by law.

The exclusions and cap do not apply to intent or gross negligence of LEFTECH or its auxiliaries, death or personal injury, mandatory product liability, or where their application would deprive an essential contractual obligation of its substance. Other mandatory law also remains applicable.

The customer indemnifies LEFTECH against third-party claims to the extent caused by the customer's breach of contract, unlawful use, incorrect selection or application, unauthorised alteration or repacking, customer-imposed specification or other fault. The indemnity excludes LEFTECH's share of the loss. LEFTECH will give timely notice and allow the customer reasonable participation in the defence and settlement.

17. Trade, export, sanctions and integrity

The customer complies with applicable customs, export-control, sanctions, anti-bribery and anti-corruption rules and provides accurate end-user, destination and end-use information on request. It will not resell or supply where prohibited and will pass necessary restrictions to its customers.

LEFTECH may reject, suspend or terminate an order where performance would be prohibited or objective information shows a reasonable compliance or sanctions risk that cannot be resolved in time. The customer must report a possible breach immediately and reimburse reasonable loss, penalties and costs directly caused by its own breach.

18. Suspension and termination

After notice, LEFTECH may proportionately suspend unperformed obligations where the customer materially breaches an obligation, fails to pay a due invoice, fails to provide agreed security, or objective information raises serious doubt about payment or performance. Where cure is possible, the customer first receives a reasonable cure period.

LEFTECH may immediately terminate the affected part where the breach cannot be cured, performance becomes unlawful or unsafe, or on insolvency to the extent permitted by law. Delivered goods, completed work and lawfully incurred non-recoverable customer-specific costs remain payable. Terms intended by their nature to survive, including payment, retention of title, liability, confidentiality and dispute resolution, continue to apply.

19. Intellectual property, confidentiality and privacy

Trade marks, photographs, catalogues, drawings, software, technical data and documentation remain the property of LEFTECH, the manufacturer or other rights holders. The customer receives only the non-exclusive use needed for normal use or permitted resale of purchased goods and will observe disclosed licence restrictions.

The parties keep non-public technical and commercial information confidential, except where lawfully known, independently developed, received from a lawful source or required to be disclosed by law. LEFTECH BV is the controller of personal data it processes for quotations, orders, delivery, payment, customer service and legal obligations in accordance with the GDPR and the applicable privacy information. Questions or requests concerning personal data may be sent to info@leftech.be. The customer supplies only data it may lawfully share.

20. Electronic communications and evidence

The parties may exchange quotations, orders, confirmations, invoices, RMAs and other messages electronically. The customer keeps its contact, delivery, VAT and electronic-invoicing details current. Electronic signatures and records have the evidential value recognised by law.

LEFTECH's systems and commercial records constitute prima facie evidence subject to proof to the contrary; the customer may always submit contrary evidence. LEFTECH retains the applicable version and acceptance records for the statutory retention period. A notice sent to the business email supplied by the customer is received when normally accessible, subject to evidence of a technical failure.

21. Law, jurisdiction, final provisions and language

The contract is governed exclusively by Belgian law. The 1980 United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. The parties will first try in good faith to resolve a dispute without restricting access to a court. The competent courts of Kortrijk, including the Ghent Enterprise Court, Kortrijk division, then have exclusive jurisdiction, subject to mandatory law.

If a provision is invalid, the remaining provisions are unaffected. To the extent possible, the invalid provision will be replaced by a valid provision closest to its purpose and the contractual balance. Failure to exercise a right is not a waiver.

This version is dated 1 September 2026 and applies to contracts concluded from that date. The Dutch text is the only legally binding text; the English, French and German texts are informational translations only.

B2B return policy

Last changed: 1 September 2026

No standard return right · proper handling of wrong or defective deliveries for which LEFTECH is contractually responsible

Business customers have no automatic return right. We properly resolve a validly reported wrong or defective delivery for which LEFTECH is contractually responsible; every other return is a discretionary case-by-case decision requiring prior written RMA approval.

Professional sales only

LEFTECH sells only to businesses and persons acting for professional purposes. Business customers have no statutory or contractual right of withdrawal, exchange or return because they change their mind, order incorrectly or no longer need the goods.

When the delivery is wrong or defective

We handle a validly reported wrong item, shortage, transit damage while LEFTECH bore the transport risk, or proven defective or non-conforming delivery for which LEFTECH is contractually responsible. After verification, we will within a reasonable time complete delivery, repair, replace, re-perform or issue full or partial credit, as appropriate and legally permitted.

For an accepted claim, LEFTECH bears reasonable return costs through the shipping route we provide. Do not return anything before receiving written return instructions and, where required, an RMA number.

Reporting an error or defect

Record visible transit damage, shortages, wrong items and other apparent non-conformity immediately on the consignment note, CMR or proof of delivery and report them to info@leftech.be within two working days. Report a non-apparent defect without unreasonable delay and, where reasonably possible, within five working days after discovery. Report injury or a suspected serious safety risk on the same day.

Include the order and item number, quantity, lot or serial number where available, a clear description and photographs. Preserve the product, packaging and labels, and stop using the product where continued use could increase loss or a safety risk.

Other returns: case by case only

Where there is no wrong or defective delivery for which LEFTECH is contractually responsible, we may at our sole commercial discretion consider whether a commercial return is possible. Approval is never automatic and may depend on the manufacturer or supplier. Only prior written RMA approval authorises a return.

The RMA states the deadline, shipping method, product conditions and an estimated deduction. The customer bears costs and transit risk. Following receipt and inspection, any credit note is limited to the lowest of the net invoice amount, the supplier credit actually obtained and the reasonable net resale value. Documented costs are deducted to the extent they are not already reflected in that value. No fixed maximum deduction applies.

Conditions and excluded goods

A voluntarily returned product must arrive within the RMA period, unused, complete, unaltered, resalable and in intact original packaging. An RMA is not an advance guarantee of credit; inspection on receipt determines acceptable condition and value.

Custom, specially sourced, made, cut, welded, assembled, programmed, calibrated or printed goods, non-standard quantities, opened sealed hygiene, PPE or chemical products, used or damaged goods, short-dated, expired, discontinued or discounted items and supplier-refused goods are not eligible for voluntary return unless the RMA expressly states otherwise.

Requesting a return or making a claim

Email info@leftech.be or use the contact form. Always state your business name, order number, item number, quantity and reason. Wait for our written confirmation before shipping goods. Unauthorised shipments may be refused or returned at the sender's cost and risk.

Start your request

Include your business name, order number, item number, quantity, reason and relevant photographs. Wait for our written confirmation before returning anything.

Email your request: info@leftech.be

Open the contact form